Contact Support
Get help from the Dripelo team.
Support Channels
X (Twitter)
Reach out to us on X for support:
- Go to Settings
- Tap Contact Support
- Tap X (Twitter)
- Send a message to @dripelo
Email
Copy our support email:
- Go to Settings
- Tap Contact Support
- Tap Email to copy the address
- Send an email describing your issue
What to Include
When contacting support, include:
- Description: What happened
- Steps: How to reproduce the issue
- Screenshots: Visual evidence if applicable
- Transaction ID: For transaction issues
Response Times
Premium members receive priority support with faster response times.
What Support Can Help With
- Transaction issues
- Account access problems
- Bug reports
- Feature questions
- Security concerns
What Support Cannot Do
- Recover your passkey (you need your device backup)
- Reverse a payment once it's completed
- Provide financial or investment advice
Security Note
Dripelo support will never ask for your passkey, verification codes, or any sensitive information. Be cautious of scammers impersonating support.